
Hi, I’m Lisa Humrich, self-proclaimed automotive amateur and full-time multitasker at Two Men One Garage. I never thought I’d be swapping tips about worm gears or debating the merits of a flexible drive shaft, but here we are. If there’s one thing I’ve learned while working in the manufacturing world, it’s that the right jargon can make or break a conversation—and sometimes a sale. And the automotive aftermarket seat parts world is NO different. Let me share some of the lessons I’ve picked up along the way.
The Value of Getting Specific
Before joining this business, I’d never heard of a tube nut, let alone understood its importance in a power seat assembly. Turns out, using the right terminology isn’t just about sounding smart. It’s about avoiding confusion and helping customers find exactly what they need. For example, a rear thrust washer might sound like a small detail, but it’s essential for smooth movement in power seats. It’s like learning a new language—one that customers and car enthusiasts really appreciate, and it sure makes Barry and my conversations flow more smoothly. Ha!
Breaking Down the Components
Power seats are more than just comfy cushions that slide back and forth. They’re a complex mix of parts that work together to give you that perfect driving position. Here are some of the parts I’ve come to appreciate:
Seat Track Assembly: This is the foundation, letting your seat move forward and backward.
Worm/Drive Gear: These clever little spirals convert motor power into precise seat adjustments. Typically, in power seats, the worm gear is also referred to as a drive gear.
Flexible Drive Shaft: Think of this as the go-between that transfers motion from the motor to other parts of the system.
Tube Nut: It may look unassuming, but it holds critical components together.
Thrust Washer: This reduces friction and keeps everything running smoothly.
Travel Block: This component is designed to convert rotating motion into linear motion, allowing for precise seat adjustments while maintaining stability.
Knowing these terms has made me more confident when talking to customers. Plus, it’s oddly satisfying to sound like I know what I’m doing!
The Joy of Troubleshooting
One of the biggest surprises for me has been how much I enjoy troubleshooting seat problems. Potential customers often call us frustrated about issues, like a seat that won’t budge or that makes a grinding noise. By listening for clues (like motor sounds or checking for wear on a drive shaft), I’ve learned to help pinpoint the problem. Sometimes, it’s a worn-out driven gear or a bad switch. Barry often describes power seats as a kind of mechanical sorcery—mysterious at first glance, but perfectly logical once you understand how all the parts work in harmony. There’s nothing better at the end of a call than hearing a relieved “Thank you!” on the other end of the line.
Innovation Meets Tradition
One of the coolest things about Two Men One Garage is how we blend modern innovation with classic cars. Barry’s passion for his 1967 Mustang inspired the business, and we’re always working to create aftermarket parts that fit these timeless vehicles. The power seat track assembly that revitalized Barry's vintage Mustang was among the first aftermarket products he customized for Two Men One Garage. It’s remarkable how small changes can have such a significant impact.
Building Customer Connections
I’ve also learned that people love talking about their cars. When a customer calls and we can explain the role of a rear thrust washer or recommend a part that we do not offer, it builds trust. They’re not just buying a part—they’re getting a little piece of reassurance that their project is on the right track. Bridging the gap between technical jargon and plain English has become one of my favorite parts of the job.
Lessons in Quality Control
Lastly, I’ve learned that quality is everything in this business. A poorly made tube nut or an underpowered motor can lead to major headaches for customers. Barry has a keen eye for testing and ensuring every part we sell is up to the challenge. It’s taught me to appreciate the craftsmanship behind even the smallest components.
Final Thoughts
Working at Two Men One Garage has been a crash course in automotive lingo and the art of automotive innovation. I’m still learning every day, but now when someone asks about a flexible drive shaft, I can confidently tell them what it does (and why they need it!). To all the automotive amateurs out there: don’t be afraid to dive in and learn the jargon. You might surprise yourself with how much you enjoy it.
Got any questions about power seats or the parts that make them move? Drop us a comment—we’d love to chat!
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